Here you’ll find the terms and conditions of working with Belle and the Moon for brand and website design projects. Open, honest and transparent, these terms are available for you to read at your leisure!
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The Client is hiring Belle and the Moon (trading as white space creative design and referred to as white space creative design from hereon) to undertake graphic or web design work as agreed in previous correspondence. No variations or modifications of these terms are accepted unless both parties have consented in writing.
The Client has the authority to enter into this contract on behalf of yourself, your company or your organisation.
The Client will not use any graphic or web design carried out by white space creative design for any purpose that is unlawful.
The outstanding balance invoice is issued upon sign off and, if applicable, subsequent launch of a website. Payment must be received by white space creative design before any final graphic design files are released and/or before a website is made live.
In order to ensure the deadline is met, the Client must ensure to provide white space creative design will the information, materials and approvals sought in a timely manner, in the format requested. white space creative design is not responsible for any delays to projects due to actions of the Client (for examples untimely sign offs or provision of images or content).
Any delay in the completion of the Client’s graphic and/or website design project due to unforeseen circumstances, illness or events out of white space creative design’s control will result in the delay of the project. The Client will be notified if this is the case.
On presentation of a graphic or website design project, the Client will have the opportunity to review it. The Client should notify white space creative design in writing of any amends they wish to be addressed within seven days of the presentation.
Any work which has not been addressed in writing within seven days will be deemed to have been approved and signed off and a balance invoice will be issued.
While minor amendments (to be agreed by white space creative design on an individual case basis) may be included within the cost of the package/project, white space creative design reserves the right to charge additional costs, should the amends be outside the scope of the brief.
In the case of a website, the Client is responsible for the selection of the website theme to be utilised for their website (unless agreed otherwise). white space creative design wishes the Client to understand the website will look as it does in the hyperlinked previews/demos that are sent to the Client by email. white space creative design will integrate the content and images provided into the theme as it dictates.
Website errors, both technical and typographical, attributable to white space creative design will be corrected free of charge.
As soon as the website has been signed off in writing (email is satisfactory), white space creative design will issue the balance invoice to the Client by email. When payment is received, white space creative design will release final graphic design files and/or launch the website.
Any amendments made after the launch of the website will incur an additional charge of £25 per hour.
The Client has the right to cancel the project at any point during the graphic or website design process. In the even of a cancellation, any monies paid prior to cancellation are non-refundable and the Client will also be required to pay for any additional work that may have been carried out, which the Client has not already paid for.
By white space creative design
In the extremely unlikely event of white space creative design not being able to complete the design due to unforeseen circumstances, illness or events out of white space creative design’s control, a reputable third party may be sourced to undertake the remaining work. white space creative design reserves the right to cancel the graphic or website design project at any given time, without prior notice.
The copyright of all artwork created by white space creative design shall remain the property of white space creative design, in accordance with the Copyright, Design and Patents Act of 1996.
Artwork and website screenshots with hyperlinks may be used by white space creative design’s online and/or offline marketing materials, including but not limited to, social media, blogs, websites, magazines, flyers, adverts and press releases. By agreeing to these Terms and Conditions, the Client herby gives consent.
white space creative design is entitled to place an accreditation, as a hyperlink, in the form, size and location as decided by white space creative design on each page of the website.
Any element of artwork may be reused in other designs.
All ready-made logos can be resold indefinitely unless the Client chooses to retire the design for an additional cost. This must be agreed before sign-off of the branding project.
The Client is fully responsible for ensuring full copyright has been obtained to use any artwork provided to white space creative design. This includes all photography, copy and content, design elements and branding of other companies. white space creative design cannot be held responsible for any legal action taken against the Client for unlawful use of any content within their design.
Any mistakes identified after sign off of artwork and/or launch of website are not white space creative design’s responsibility. Any amendments to correct will be charged at the hourly rate of £25 per hour. If a reprint is required, the full cost will be recharged.
The Client is responsible for providing all artwork and website images to white space creative design in a timely manner. However, if white space creative design’s stock image sourcing service is required, a quote will be provided upon the submission or a brief and/or specification. The additional costs of the images and sourcing fee will be added either to the deposit or balance invoice at a rate of £25 per hour.
Other expenses include but are not limited to fonts, software, website plugins and printing. These additional costs will be communicated to the Client before purchase and, upon agreement, will be added to the balance invoice.
Artwork colours of your printing may vary due to those either displayed on your computer screen or printed from any printer. white space creative design cannot be held responsible for these variations in colour or quality.
As stated in Section 9: Proofing, the Client is responsible for proofreading all content and copy in artwork and/or website projects. Any mistakes identified after sign off or launch are not the responsibility of white space creative design. Any amendments to correct these errors will be charged at the hourly rate of £25 per hour. If a reprint is required, the full cost will be recharged.
If the Client chooses to arrange printing, white space creative design cannot be held responsible for any errors, colour variations, finishing or quality of the final printed product.
Should the Client have already registered the domain name but still requires hosting, the Client will provide white space creative design with all necessary login details to access the Client’s registration in order to set up hosting.
Domain names and hosting will be set up for 12 months and the Client will make a one-off payment for the full year ahead. The Client is responsible for ensuring the domain name is renewed. When hosting is up for renewal, an invoice will be issued to the Client for payment for the next 12 months.
Should the Client wish to move hosts at any time, the Client is responsible for ensuring the website is moved across to the new host using the correct procedure. Any loss of information, data or website during this migration is not the responsibility of white space creative design.
Any problems concerning hosting (such as website loading times) are not the responsibility of white space creative design but should be communication to white space creative design to forward to the hosting company.
white space creative design cannot be held responsible for any website downtime caused by the Client, WordPress, plugins or the hosting company. Where possible, white space creative design will facilitate support from the hosting company and any work undertaken by the hosting company to recover the website will be charged at the hosting company’s hourly rate. Any other technical problem rectification will also be charged at the hosting company’s hourly rate.
Any complaints should be raised by the Client with white space creative design, in writing, within 14 days of first becoming aware of the matter to be complained of and, in any event, 14 days of sign off of the graphic or website design project.
All websites will be designed with search engine optimisation in mind, however, white space creative design cannot make any guarantees about the success of website positioning on search engines.
The Client agrees to indemnify and hold white space creative design an/or its agents and third parties harmless from and against all liabilities, legal fees, losses, costs and other expenses in relation to any claims or actions brought against white space creative design arising out of any breach of the Client of these Terms and Conditions or other liabilities arising out of the Client’s use of the website.